Returns Policy

We hope you are completely satisfied with your AVA VERDÚ purchase. However, if you wish to return an item for any reason you may do so up to 14 days from the date of receipt, and obtain a refund.

 

All items must be returned new, unused and undamaged, with all AVA VERDÚ garment tags still attached and additional items such as pouches included. Returns that do not meet our returns policy will be refused and items will be returned to the customer.

 

Please take great care when trying on our swimwear, ensuring that no creams, lotions or make-up, contact and transfer to the garment. Items that are damaged, worn, soiled or washed will not be accepted and a refund will be refused.

 

In the interests of hygiene, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns that have the protective adhesive strip soiled or removed will not be accepted for return.

 

For bikini returns, please return both items as they are sold as a set. Part return of a bikini will be refused unless both parts have been returned.

 

Return shipment costs are the customers responsibility. Please make sure garments are securely packaged to avoid damage in transit as garments are the customer’s responsibility until the return reaches us. We recommend that you send returns by a service that provides a tracking number and a receipt of shipment when delivered, i.e. a signature. We are not responsible for goods that go missing or fail to arrive at our premises.

 

HOW TO MAKE A RETURN

You have 14 days, from the day of receipt to make a return and obtain a refund on your purchase. We cannot accept late returns.

 

To make a return, please email us at: CONCIERGE@AVAVERDU.COM within 14 days of receipt of your purchase. Our customer service team will issue you an authorisation to return your goods, and we must receive the returned items within 14 days of that authorisation being granted.

 

Please download, print and complete a RETURNS FORM and include it with your items.

 

All items must be returned new, unused and undamaged, with all AVA VERDÚ garment tags still attached, the hygiene protective strip unsoiled and in place, and any additional items such as pouches included. Please use the original packaging where possible and enclose the original despatch note, so we can process the return as quickly as possible.

 

Please return the items to the following address (using a trackable service):  

AVA VERDÚ, Pick Pack Despatch, Unit 6, Mead Park, Thorpe Mead, Banbury, Oxon  OX16 4RY, UK.

 

Returns that meet our returns policy will be refunded to the original method of payment, within 14 days of receiving the return. Returns that do not meet our returns policy will be refused and items will be returned to the customer.

 

REPEATED RETURNS

Due to the nature of our products, we adhere to a strict returns policy, to ensure an easy and enjoyable shopping experience for all. We do monitor the number of returns made by customers, and continued returns will be noted and this may lead to those returns being refused or purchases made by that account may be denied.

 

EXCHANGES

Please note we do not offer exchanges. If a replacement size, colour or style is required, please return the original item and place a new order.

Sizing Chart
AVA VERDÚ
XS
S
M
L
UK

6/8

8/10

12

14

USA

2/4

4/6

8

10

EUR/DE

34

36

38

40

FR

36

38

40

42

IT

40

42

44

46

BUST cms

84 (82-86)

88 (86-90)

92 (90-94)

96 (94-98)

WAIST cms

64 (62-66)

68 (66-70)

72 (70-74)

76 (74-78)

HIP cms

90 (88-92)

94 (92-96)

98 (96-100)

102 (100-104)

DETAILED MEASUREMENTS

BUST: Measure around the fullest part of your chest

WAIST: Measure around the narrowest part of your waistline

HIP: Measure at the fullest part of your hips

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