Terms & Conditions

AVA VERDÚ is a trading name of Studio Verdú Ltd. This Website AVAVERDÚ.com is operated by Studio Verdú Ltd, a limited company registered in England & Wales under company number 8042672. Our registered address is 3 Landmark House, Wirral Park Road, Glastonbury BA6 9FR. Our VAT number is GB 168 2794 65.

 

The following are our Terms and Conditions which govern all interactions and/or transactions you have with us and our Website. Please read these Terms & Conditions carefully as by placing an order on our website, you are acknowledging that you have both read and agreed to our Terms & Conditions. If don’t wish to be bound by these Terms and Conditions please don’t use our Website or purchase products from us using this website.

 

We reserve the right to update and amend our Terms and Conditions from time to time. Any changes will be published and be effective immediately.

 

1. PRICING AND VAT

All prices on AVAVERDU.com are quoted in sterling pounds (£GBP) and are inclusive of VAT. The total amount of the order including VAT and any delivery charges is clearly shown at checkout on the order confirmation page. For products supplied to customers within the European Community, the UK VAT rate of 20% is applied. Customers based in countries outside of the European Community will not be charged VAT and this will be reflected at checkout.

 

All items must be paid for in full at the time of order, to complete the purchase process. When complete, you will receive an email to confirm the order has been accepted.

 

 

2. IMPORT DUTIES & TAXES

If ordering from outside the UK and Europe, please note that your order may be subject to import duties and taxes, applied by your local tax and customs office. As the customer and importer of the goods, you will be responsible for payment of these charges. Import duties or tax costs will be invoiced to you directly by the appointed forwarder. Goods will be held by customs until full payment is received.

 

To avoid any confusion or delays, we recommend you contact your local customs authority to determine what those import duties and taxes will cost and what time frame is involved, prior to purchasing from our Website. AVA VERDÚ is not responsible for any delays on goods held at local custom offices.

 

 

3. DELIVERY

We are committed to great customer service and we aim to process and dispatch orders on the same day, if received by 3pm GMT. We deliver using a secure trackable service. Once your order has been dispatched you will receive an email containing a tracking number, to enable you to track your package. In the event that we cannot meet same day or next day dispatch we will inform you as soon as possible using the contact details you have given us.

 

All orders are subject to availability and we strive to keep an up to date stock holding in our e-store. In the unlikely instance that an order has been placed for an order that is no longer available or may be delayed, we will inform you as soon as possible.

 

We reserve the right to only sell usual household quantities (for personal use), of any of our products to customers.

 

We cannot accept any liability for delays to your delivery caused by unforeseen circumstances on the part of our third-party delivery suppliers, or any other matters that are beyond our direct control.

 

We reserve the right to refuse supply for whatever reason.

 

 

4. FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where there is a manufacturing fault or where a failure due to a pre-existing fault occurs within six months of purchase. Items that are damaged, as a result of normal wear and tear are not considered to be faulty.

 

Customers agree to examine their goods immediately upon receipt for conformity with the delivery documents and order information, as well as for any visible defects. If for any reason your item is faulty, you can return it for a refund or a replacement. Please request a return within 14 days of receiving your goods by emailing us at: CONCIERGE@AVAVERDU.COM and send the faulty goods back to us, within 14 days of receiving the authorisation for return in accordance with No. 5 below.

  

 

5. RETURNS POLICY

We hope you are completely satisfied with your AVA VERDÚ purchase. However, if you wish to return an item for any reason you may do so up to 14 days from the date of receipt, and obtain a refund.

 

All items must be returned new, unused and undamaged, with all AVA VERDÚ garment tags still attached and additional items such as pouches included. Returns that do not meet our returns policy will be refused and items will be returned to the customer.

 

Please take great care when trying on our swimwear, ensuring that no creams, lotions or make-up, contact or transfer to the garment. Items that are damaged, worn, soiled or washed will not be accepted and you will not be entitled to a refund.

 

In the interests of hygiene, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns that have the protective adhesive strip soiled or removed will not be accepted for return.

 

For bikini returns, please return both items as they are sold as a set. Part return of a bikini will be refused unless both parts have been returned.

 

Please make sure garments are securely packaged to avoid damage in transit as garments are the customer’s responsibility until the return reaches us. All return costs are the responsibility of the customer. We recommend that you send returns by a service that provides a tracking number and a receipt of shipment when delivered, i.e. a signature. We are not responsible for goods that go missing or fail to arrive at our premises.

 

REPEATED RETURNS

Due to the nature of our products, we adhere to a strict returns policy, to ensure an easy and enjoyable shopping experience for all. We do monitor the number of returns made by customers, and continued returns will be noted and this may lead to those returns being refused or future purchases made by that account may be denied.

 

EXCHANGES

Please note we do not offer exchanges. If a replacement size, colour or style is required, please return the original item and place a new order.

 

 

6. CANCELLATIONS

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us within 14 days, without reason, provided you give us written notice.

 

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the goods. Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post.

 

To cancel, you must inform us in writing by filling out our cancellation form (not obligatory) and emailing or posting it to us, or simply by emailing us to notify us of your cancellation at: CONCIERGE@AVAVERDU.COM. Cancelled orders should be returned to us no later than 14 days from once you notify us that you are cancelling your order. Please return cancelled orders to: AVA VERDÚ, Pick, Pack, Despatch, Unit 6, Mead Park, Thorpe Mead, Banbury, Oxon OX16 4RY, UK. In the event of cancellation, the customer is liable for the cost of returning cancelled goods.

 

We will issue a full refund within 14 days of receiving the cancelled goods, including any delivery charges paid by you for the original delivery of goods. We reserve the right to make a reasonable deduction from the reimbursement for any loss in value of the goods, if the loss is the result of unnecessary handling by you.

 

 

7. CONSENT

By submitting your personal information on our Website AVA VERDÚ, whether to subscribe to a newsletter, complete a transaction, verify your credit card, place an order, arrange for a delivery or return, or a purchase, you consent to the use of that information as set out in our Privacy Policy. We will update our Privacy Policy from time to time and it will always be available on our Website.

 

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information anytime, by contacting us at CONCIERGE@AVAVERDU.COM or by post to Studio Verdú Ltd, 3 Landmark House, Wirral Park Road, Glastonbury BA6 9FR.  

 

 
8. DISCLOSURE

AVA VERDÚ will only disclose your personal information if we are required to do so, by law (to investigate, prevent or take actions regarding illegal activities, suspected fraud or otherwise) or if you violate the AVA VERDÚ Terms and Conditions.

 

 

9. SHOPIFY

The AVA VERDÚ e-store is hosted on Shopify Inc. This service provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. The security of your information is very important to them and to us, and they store your data on a secure server behind a firewall.

 

 

10. THIRD-PARTY SERVICES

In general, the third-party providers used by AVA VERDÚ will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the how your personal information will be handled by these providers.  

 

Please note that certain providers may be located in, or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave the AVA VERDÚ website or are redirected to a third-party website or application, you are no longer governed by the AVA VERDÚ Privacy Policy or Terms and Conditions.

 

 

11. DATA PROTECTION & SECURITY

As a customer on AVAVERDÚ.com you expressly agree to the processing and use of your data. Data requisite to complete your sales transaction shall not be stored, but used temporally. We will treat all personal customer data with discretion. We will not forward customer data to a third party without the express permission of the customer.

 

The security of your personal information is very important to us. We take reasonable precautions to protect it and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, the security, the confidentiality and the integrity of the data sent on the global internet cannot be guaranteed as 100% secure, because of the nature of the network. Therefore, we cannot be held responsible for the loss, the communication to a third party or the fraudulent use of your user ID and password, which cannot be directly attributable to us. If you have any questions about security, please email us at CONCIERGE@AVAVERDU.COM

 

 

12. LINKS

When you click on links on our store, they may direct you away from our Website. AVA VERDÚ are not responsible for the privacy practices of other websites and encourage you to read their individual privacy statements.

 

 

13. ACCURACY OF CONTENT

While every care is taken to ensure all the information contained in this Website is correct, unfortunately, there may be errors or omissions, which we will correct as soon as we are made aware.

 

We make every effort to display information and imagery as accurately as possible. In particular, we have shown colours on AVAVERDÚ.com as true to real life colour as possible. However, as computer screens, tablets and mobile devices vary in terms of their colour calibrations, we cannot guarantee that your screen's display of a colour will be completely accurate.

 

 

14. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Website, including all copyrights, images, design & artwork, text, logo, artwork, branding devices, trademarks, product design and product names, and all other content included in the website (together defined as ‘Copyright Material’), is owned by Studio Verdú Limited. By accessing the Website, you acknowledge and agree that all Copyright Material shall at all times remain our property.

 

Unless we state otherwise, all content published on the Website is presented solely for your private, personal and non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the Website in any form or by any means except for the sole purpose of viewing its content. Any unauthorised use of the Website is strictly prohibited and may constitute a breach of our intellectual property rights.

 

 

15. GENERAL, DISCLAIMER OF LIABILITY

Studio Verdú are not liable for any damages associated with your use of this Website however caused.

 

Studio Verdú’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by AVA VERDU to the customer, together with any delivery costs incurred.

 

Studio Verdú shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

 

 

16. AVAILABILITY OF SERVICES

We undertake to make every effort to provide and maintain the services shown on our Website AVAVERDÚ.com. We cannot accept any liability in the following situations:

  • Temporary interruptions to services during the course of site maintenance
  • Temporary interruptions to services independently of our performance, in particular. in the case of power cuts or interruption of telecommunications and service providers
  • Failure or malfunction of the Internet network to transmit messages or documents
  • Any other situation of force majeure

We cannot accept any responsibility for damages due to the use of the Internet network, and, in particular, due to the presence of any malevolent computer program or any outside intrusion.

 

We reserve the right to modify or temporarily suspend or deny access to any part or all of our website AVAVERDÚ.com, at any time, without having to advise visitors and customers beforehand.

 

 

17. LEGAL GOVERNANCE & FINAL PROVISIONS

This Website, its contents and any contracts arising out of it are governed by English law. On entering into contract, both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

 

In the event of a provision of these general Terms and Conditions or any other agreement in the scope of this contract should be invalid, this shall not prejudice the validity of the remaining provisions. The statutory provision shall apply in substitution of the invalid provision.

Sizing Chart
AVA VERDÚ
XS
S
M
L
UK

6/8

8/10

12

14

USA

2/4

4/6

8

10

EUR/DE

34

36

38

40

FR

36

38

40

42

IT

40

42

44

46

BUST cms

84 (82-86)

88 (86-90)

92 (90-94)

96 (94-98)

WAIST cms

64 (62-66)

68 (66-70)

72 (70-74)

76 (74-78)

HIP cms

90 (88-92)

94 (92-96)

98 (96-100)

102 (100-104)

DETAILED MEASUREMENTS

BUST: Measure around the fullest part of your chest

WAIST: Measure around the narrowest part of your waistline

HIP: Measure at the fullest part of your hips

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